Frequently Asked Questions

Find answers to common questions about our services

General Questions

We are a trusted digital products marketplace offering game top-ups, gift cards, AI subscriptions, software licenses, and various digital assets. We provide instant delivery and competitive prices for all our products.

Yes, absolutely! We use industry-standard security measures including SSL encryption, secure payment processing, and data protection protocols to ensure your information is safe.

We sell a wide variety of digital products including:
  • Game top-ups and in-game currency
  • Gift cards (Google Play, iTunes, Steam, etc.)
  • AI service subscriptions (ChatGPT, Midjourney, etc.)
  • Software licenses and digital downloads
  • Premium accounts and subscriptions

Ordering & Checkout

  1. Browse products and add items to your cart
  2. Click on the cart icon and review your items
  3. Click "Proceed to Checkout"
  4. Login or create an account (or continue as guest if enabled)
  5. Select your payment method
  6. Complete the payment and submit proof

While creating an account is recommended for order tracking and faster future purchases, guest checkout may be available for certain products. An account gives you access to order history, wallet features, and exclusive deals.

You can cancel an order before payment verification. Once the order is processed and products are delivered, cancellation is not possible. Please contact support immediately if you need to modify an order.

You can track your order by:
  • Logging into your account and viewing "My Orders"
  • Using the Track Order page with your order number
  • Checking your email for order status updates

Payment & Billing

We accept various payment methods including bKash, Nagad, Rocket, Upay, and cryptocurrency (USDT TRC20). You can also use your wallet balance if you have funds loaded. Visit our Payment Instructions page for detailed information.

Manual payment verification typically takes 10 minutes to 24 hours. Most payments are verified within a few hours during business hours. You'll receive an email notification once your payment is approved.

If your payment is rejected, you'll receive an email with the reason. Common reasons include incorrect amount, invalid transaction ID, or unclear screenshot. You can resubmit the payment with correct information or contact support for assistance.

Yes! You can load funds into your wallet for faster checkout. Wallet balance can be used to pay for orders, and you'll also receive refunds directly to your wallet. Visit your dashboard to manage your wallet.

Delivery & Products

For instant delivery products, you'll receive your codes/downloads immediately after payment verification (usually within 10 minutes to 24 hours). Manual delivery products may take up to 48 hours depending on the product type.

After payment approval:
  • Login to your account
  • Go to "My Orders" or "Downloads"
  • Click on the order to view product codes/download links
  • You'll also receive an email with the product details

If a product code is invalid or doesn't work, please contact our support team immediately with:
  • Your order number
  • The product code
  • Screenshot of the error message (if any)
We'll replace the code or provide a full refund within 24 hours.

Download limits vary by product. Some products allow unlimited downloads, while others may have a specific limit (e.g., 5 downloads within 30 days). Check the product description for specific download policies.

Account & Wallet

Click on "Register" in the top menu, fill in your details (name, email, phone, password), and submit. You'll receive a verification email. Click the link to activate your account.

Click on "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the instructions to create a new password.

Go to your dashboard, click on "Wallet", then "Add Funds". Choose your payment method, enter the amount, make the payment, and submit proof. Funds will be added after verification.

Wallet withdrawals may be available depending on our current policy. Check your wallet page or contact support to request a withdrawal. Minimum withdrawal amount and processing fees may apply.

Refunds & Returns

We offer refunds for:
  • Invalid or non-working product codes
  • Products not delivered within promised time
  • Wrong products delivered
  • Orders cancelled before delivery
Please read our full Refund Policy for detailed information.

To request a refund:
  1. Login to your account
  2. Go to the order details
  3. Click "Request Refund" or contact support
  4. Provide reason and any supporting evidence
  5. Wait for admin review (typically 24-48 hours)

Approved refunds are typically processed within 3-7 business days. The refund will be credited to your wallet or original payment method, depending on your preference and our refund policy.
Still Have Questions?

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